Shipping & Returns
At Illy, we believe that shipping and returns should be hassle-free for our customers. We offer free shipping for orders above $50 and a flat rate of $5 for orders below. Our products are carefully packaged to ensure that they arrive safely at your doorstep. In case you are not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. We want our customers to be happy with their Illy experience!
Shipping Policy
At Illy, we take shipping seriously. We use only the best carriers to ensure that your order arrives on time and in perfect condition. All orders are processed within 1-2 business days and shipped from our warehouse in Italy. You will receive a tracking number as soon as your order is shipped, so you can keep an eye on its progress. If you have any questions or concerns about your shipment, please don't hesitate to contact us.
Return & Exchange Policy
We stand behind the quality of our products and want our customers to be completely satisfied with their purchase. If for any reason you are not happy with your order, you can return it within 30 days for a full refund or exchange. To initiate a return, please contact our customer service team and we will guide you through the process. Please note that some restrictions may apply.